Renewal By Andersen of Western New York

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Reviews about Renewal By Andersen of Western New York

• Jessica Zoladz
  ★ ★ ★ ★ ★
  Initial Frustration; Ultimate Satisfaction
  
  I ordered a Polaris door and sidelights from RBA of WNY at the end of 2017 and it was installed in March/April of 2018.
  
  The first sales call was great but we didn't purchase anything until the 2nd sales call when a bigger discount was provided.
  
  When the door and side lights were installed, they were the wrong color and the privacy rating was MUCH less than what I was told it would be. I was EXTREMELY frustrated. In addition, the door itself was warped and there was condensation in between the panes of glass.
  
  RBA of WNY was responsive to my complaints and eventually I ended up with EXACTLY what I wanted and am so happy with my purchase.
  
  If I had purchased the door elsewhere, from a company that subcontracted the installation, I doubt I would have gotten the problem resolved (sales would have tried to blame the installers and vice versa). Everyone in the RBA organization was responsive, prompt, and understanding. While mine wasn't a big job for them, they made me feel as important as if I was their #1 client.

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